Privacy Policy

#29-28, Kovelamudivari Street, near Anu Hospital, Suryaraopeta, Vijayawada

At Smart Vision Hospital, your privacy and data security are our top priorities. Whether you book an appointment, visit our clinic, browse our website, or interact with our online advertisements, we are committed to protecting your personal and medical information.

This Privacy Policy explains how we collect, use, and safeguard your information in compliance with healthcare standards and Meta’s Advertising Policies, including lead ads, retargeting, and tracking technologies.

1. Information We Collect

When you interact with us online or offline, we may collect the following:

Personal Information

Name
Age
Phone number
Email address
City / Location
Any other details you choose to share

Medical Information

Eye health records, prescriptions, reports, and treatment history (only when required for your care)

Payment Information

Transaction details for consultations, treatments, and surgeries (secured via trusted payment partners)

Website & Ad Interaction Data

IP address, browser type, device details
Pages visited, forms submitted, ad clicks
Information collected via lead forms, Meta Pixel, and similar tracking tools

2. How We Use Your Information

We use your information to:

Book appointments and consultations
Schedule follow-ups and surgery slots
Provide personalized eye care services
Respond to service inquiries
Send reminders, service updates, and healthcare tips
Improve patient experience and website performance
Run online advertising campaigns, including retargeting ads, lead generation ads, and personalized ads on Meta platforms (Facebook, Instagram, etc.)
Track ad performance and optimize marketing campaigns

3. Marketing & Advertising (Meta Ads Policy Compliance)

We use tools like Meta Pixel, Meta Conversions API, Google Analytics, and similar technologies to:

Show you relevant ads about our services on Facebook, Instagram, and partner sites
Run retargeting campaigns to remind you about consultations, follow-ups, or new services
Measure how visitors use our website and interact with our ads
Build custom audiences based on interactions (without using sensitive medical data)

4. Cookies & Tracking Technologies

Our website uses cookies, pixels, and tracking tools to:

Understand how visitors use our site
Personalize your online experience
Deliver ads that match your interests
Track ad conversions and optimize marketing

You can disable cookies in your browser settings or manage your ad preferences on platforms like Facebook and Google.

5. Data Protection & Security

We protect your information using:

Encrypted storage and secure servers
Access control limited to authorized medical and administrative staff
Regular security reviews and updates
Compliance with healthcare data regulations and confidentiality standards

6. Information Sharing

We do NOT sell or rent your information.

We may share your data only with:

Healthcare professionals directly involved in your care
Authorized third-party service providers (payment processors, labs, marketing platforms) under strict confidentiality agreements
Legal authorities when required by law

7. Your Rights

You have the right to:

Access your personal information
Request corrections to your data
Withdraw consent for marketing and retargeting at any time
Request deletion of non-medical data, subject to medical record-keeping laws

8. Third-Party Links

Our website may link to third-party sites. We are not responsible for their privacy practices. Please review their policies separately.

9. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

10. Contact Us

For privacy questions, opt-outs, or data access requests, contact us at:

Smart Vision Hospital
Phone: +91 92901 77911
Email: smartvisionvijayawada.in@gmail.com
Website: www.smartvisionhospital.in